393 Privacy Policy — Protecting Your Personal Information
393 treats the security of users' personal data as a top priority. This page outlines what information we collect, how we use it, and what rights you have.
1. Information We Collect
When registering an account or using the platform, the following types of information may be collected automatically or directly:
- Account Information: Full name, email address, phone number, date of birth, and national ID or passport number (for KYC verification).
- Device & Browser Information: IP address, browser type, operating system, device model, and screen resolution.
- Payment Information (BDT): Records of deposits and withdrawals, and mobile banking numbers (bKash, Nagad, Rocket). All financial data is stored with secure encryption.
- Cookies & Tracking Data: Session cookies, preference cookies, and analytical data used to improve the user experience.
- Usage Information: Games played, time spent on the platform, pages visited, and sections you have shown interest in.
Data collection is limited strictly to what is necessary for operating the platform's services. No unnecessary information is collected.
2. Purpose of Data Use
393 uses collected data only for legitimate purposes. The primary use cases are outlined below:
- To create and manage your account and complete identity verification (KYC).
- To process payments securely and maintain transaction records.
- To provide customer support and resolve complaints promptly.
- To maintain platform security and detect fraudulent or suspicious activity.
- To personalize your platform experience based on your preferences.
- To comply with applicable legal obligations and meet regulatory requirements.
- To send relevant communications about new bonuses, promotions, or platform updates (where the user has given consent).
User data is never sold to third parties. Data is not shared for advertising purposes.
3. Cookies & Tracking Technologies
393 uses cookies and similar technologies to enhance the user experience. Cookies are small text files stored on your device.
- Essential Cookies: Essential for maintaining login sessions and the basic operation of the platform.
- Preference Cookies: Remembers user preferences such as language, time zone, or theme.
- Analytical Cookies: Helps improve the platform by analyzing which pages are most visited and where users encounter difficulties.
You can disable cookies through your browser settings, though this may limit certain platform features. Without essential cookies, the platform may not function properly.
4. Data Retention, Security & Third-Party Sharing
393 follows industry-standard security practices to keep user data safe:
- All data is transmitted via SSL encryption.
- Sensitive data is stored in encrypted databases.
- Regular security audits are conducted.
- Only a limited number of authorized staff can access data, and only to the extent necessary.
Sharing Information with Third Parties: 393 does not generally share user data with third parties. However, sharing may occur in the following limited circumstances:
- Payment processing partners (bKash, Nagad, etc.) — solely for completing transactions.
- Game software providers — to ensure uninterrupted game services.
- Legal requirements — in cases involving court orders or cooperation with government investigations.
Data may be retained for up to five years after account closure to meet legal requirements, after which it is permanently deleted.
5. Your Rights & Data Control
393 believes every user should have control over their own data. You may exercise the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request to update or correct any inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request the deletion of your data. However, some data may need to be retained due to legal or regulatory obligations.
- Right to Restrict Processing: Under certain circumstances, you may request that we restrict the processing of your data.
- Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request. For detailed inquiries FAQ Page See.
6. Policy Changes & Contact
393 may update this Privacy Policy from time to time. For significant changes, we will make reasonable efforts to notify users via email or through the platform. Any updated policy takes effect as soon as it is published on the website.
We recommend reviewing this page before each use. Continued use of the platform will be considered as your acceptance of the updated policy.
Privacy Contact
For any questions or concerns regarding data protection or privacy:
- Email: [email protected]
- Support: Live chat assistance available 24/7.
- For more information FAQ See.
Your Data Is Safe — Join Now
393 respects your privacy. Register securely and enjoy Bangladesh's trusted gaming platform.