393 Responsible Gaming — Our Pledge for a Safe & Healthy Experience
At 393, we believe gaming should be a source of joy — not harm. This page explains how to play responsibly and keep yourself protected.
Our Commitment to Responsible Gaming
393 believes gaming should be an enjoyable and entertaining experience — never a source of stress, financial hardship, or family conflict. Our goal is to create an environment for every player in Bangladesh where fun and safety go hand in hand.
As part of our responsible gaming commitment, 393 serves only players aged 18 and above. We provide tools and support to help players stay in control of their gaming habits. Remember — gaming is a form of entertainment, not a source of income or a solution to financial difficulties.
Recognize the Signs of Problem Behavior
Problem gaming develops gradually and is often hard to recognize on your own. Watch out for these warning signs:
- Feeling the urge to bet more in order to chase losses.
- Spending beyond the budget set aside for gaming.
- Spending more time gaming at the expense of attention to family, friends, or work.
- Feeling restless, irritable, or anxious when not gaming.
- Hiding the amount of time or money spent on gaming from family or loved ones.
- Continuing to play in the hope of winning enough to solve financial problems.
- Returning to gaming repeatedly despite attempts to stop.
If any of these signs feel familiar, don't wait — consider reaching out for help. You're not alone, and support is closer than you think.
Tips for Managing Time & Budget
Set Your Budget First
Decide in advance how much BDT you'll spend on gaming each week or month, and stick to that limit. Avoid the trap of betting more to try to recover what you've lost.
Stick to Time Limits
Before each session, decide how long you'll play. Set an alarm or timer, and when it goes off, take a real break — put your phone down, go for a walk, spend time with family.
Accept Your Losses
Wins and losses are both part of gaming. Set a rule to end your session once you've reached a certain loss amount. Chasing losses by betting more next time is a dangerous habit.
Treat It as Entertainment
Think of gaming like going to the cinema or dining out — it's a leisure expense. Play for the enjoyment, not for the winnings, and the experience will be far more rewarding.
Use Self-Control Tools
393 offers a range of tools to help users stay in control of their gaming habits:
- Setting Deposit Limits: You can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Requests to increase a limit are subject to a 24-hour delay.
- Break Feature (Taking a Break): If you feel you need some distance from gaming, you can take a temporary break of 24 hours to 30 days. During this period, logging into your account will not be possible.
- Self-Exclusion: If you need a longer break, you can request that your account be temporarily suspended for a set period. Our support team is ready to help you with this.
- Reality Check: After a set period, the platform can remind you how long you've been playing and how much you've spent.
To access these features, contact the 393 support team or FAQ Page View.
Protect Minors
393 strictly provides services only to individuals aged 18 and above. Use of the platform by minors is strictly prohibited and is one of our highest priorities.
- Age is verified at the time of registration. Providing false information will result in account termination.
- If younger family members use your device, log out of your account and keep your password private.
- Monitor children's and teenagers' internet activity, and we recommend using parental control software.
- If you suspect a minor is using the platform, notify the support team immediately.
Protecting children is a shared responsibility. Let's fulfill that duty together.
Life Balance & Professional Support
Gaming is just a small part of life. Family, health, work, and relationships all matter far more than any gaming experience.
- Make time for exercise, studying, and socializing alongside gaming — keep a regular balance.
- Keep a regular routine for sleep, meals, and rest — gaming should never be a reason to break these habits.
- Talk openly with your family. The support of loved ones is your greatest strength.
Get Help When You Need It
There's no shame in talking about problem gambling — reaching out takes courage. Get in touch with us through the following:
- Email: [email protected]
- Live Chat Support: Available 24/7.
- For more information FAQ Section View.
If you feel gaming is getting out of your control, reach out to a professional psychologist or counselor. Acknowledging the problem is the first step toward solving it.
Play smart, stay happy
We're always here to help you keep your 393 experience safe and responsible. Don't hesitate to reach out with any questions.